pkluck Privacy Policy

02 What Information We Collect

pkluck collects the following categories of information. Each category is collected for a specific purpose and is not used beyond that purpose.

a) Personally Identifiable Information

When you create an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• Email address
• Mobile number
• National ID card or passport number (for KYC verification)

b) Financial Transaction Information

Collected during deposits and withdrawals:

• bKash, Nagad, Rocket, or bank account numbers
• Transaction history and amounts
• Type of payment method

c) Technical and Usage Information

Collected automatically while you use the website:

• IP address and device type
• Browser type and operating system
• Cookie and session data
• Page visits, click patterns, and session duration
• Referral source (where you came from before visiting the site)

d) Communication Data

When you contact us via live chat support or email, a record of that conversation is retained. This is used to improve service quality and resolve disputes.

03 Purpose of Using Your Information

pkluck uses your collected information only for the following legitimate purposes:

• Account Management: To facilitate your registration, login, and account security.
• Identity Verification (KYC): To confirm age and identity in order to prevent fraud and money laundering.
• Processing Financial Transactions: To successfully complete deposits and withdrawals.
• Customer Support: To provide prompt and effective resolution of your complaints and queries.
• Platform Improvement: To use analytical data to improve the user experience and service quality.
• Bonuses and Promotions: To send you relevant offers and rewards (subject to your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Security Monitoring: To detect unusual activity, fraud, and cyber attacks.
• Responsible Gaming: To identify excessive play patterns and provide support where needed.

We never sell your information to third-party advertisers. Specific conditions apply when sharing with third parties — details are described below.

04 Sharing Information with Third Parties

pkluck does not sell your personal information to third parties. However, information may be shared in a limited and controlled manner in the following circumstances:

a) Service Provider Partners

Information necessary for operations is shared with payment processors (bKash, Nagad, Rocket, banks), game software providers, and technical infrastructure providers. These entities operate under strict confidentiality agreements and may only use the information for the specified purpose.

b) Legal Obligations

We are legally required to disclose information under applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we provide only the information that has been requested.

c) Fraud and Security

Information may be shared with relevant authorities to investigate financial fraud, identity theft, or other criminal activity.

d) Business Transfers

If there is any change in the ownership or operation of pkluck, user information may be transferred. In such cases, we will notify users in advance.

Please note that we do not sell or provide your information free of charge to advertising networks, data brokers, or third-party marketing firms under any circumstances.

05 Data Retention Period

We retain your information only for as long as necessary or legally required. As a general policy:

• Account Information: For as long as the account is active and for a minimum of 5 years after closure (as required by law).
• Financial Transaction Records: For up to 7 years from the date of the transaction.
• KYC Documents: For a minimum of 5 years after account closure.
• Logs and Technical Data: Generally up to 12 months.
• Communication and Support Records: For up to 3 years from the date of last contact.

Once the designated retention period has passed, information is securely deleted or anonymized.

06 Cookies and Tracking Technology

pkluck uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled as doing so would disrupt the core functionality of the site.
• Functional Cookies: Used to remember your preferences (language, display settings).
• Analytical Cookies: Used to collect usage statistics for the site. This data is processed in an anonymous form.

You can control or delete cookies at any time by changing your browser settings. Please note that disabling certain cookies may prevent you from using some features of the platform.

07 Data Security Measures

pkluck applies industry-standard technologies and practices to protect your personal and financial information. Our security framework includes:

That said, no method on the internet is 100% secure. While we provide the highest level of protection, the possibility of unauthorized access to any system cannot be entirely ruled out. We therefore advise you to use a strong password and change it regularly.

08 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

a) Right to Access

You may find out what information we have collected about you, for what purpose it is being used, and with whom it has been shared. We will provide you with complete information within 30 days of your request.

b) Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Verification of your identity may be required to change core information such as your name, email, or phone number.

c) Right to Erasure

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, some information may not be deletable before a specified period.

d) Right to Object to Processing

You may object to the use of your information for marketing purposes. Any promotional email we send will contain an unsubscribe link.

e) Right to Data Portability

You may request an export of your data in a machine-readable format (CSV or JSON).

f) Right to Close Account

You may request to close your account at any time. After closure, your information will no longer be actively used, except as required by law.

09 Protection of Minors

pkluck strictly provides services only to individuals aged 21 or older. We do not knowingly collect personal information from any minor.

Date of birth is verified at registration, and additional KYC documents may be requested in suspicious cases. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child's information is held by us, please contact [email protected] immediately.

10 Policy Changes and Updates

pkluck may review and update this Privacy Policy from time to time. For significant changes, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be taken as your acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

Other Policies and Terms

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy. In the event of a conflict, this Privacy Policy will take precedence on matters of data protection.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our dedicated privacy team. We provide 24/7 live chat support and aim to respond to all requests as quickly as possible.

We are committed to protecting your privacy. Your trust and confidence are our most valued asset. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.