pkluck Terms and Conditions

The following terms used in these Terms and Conditions have the meanings set out below:

• "pkluck" or "Platform" — The website https://pkluck.cam and all services provided through it.
• "User" or "You" — Any person who has created or wishes to create an account on pkluck.
• "Account" — The user's personal registered profile.
• "Services" — Online gaming, betting, live casino, slots, and all other entertainment activities.
• "Taka" or "৳" — Bangladeshi Taka (BDT).

These Terms apply to all users residing in or accessing the site from Bangladesh. The applicable laws and regulations of Bangladesh must be followed at all times.

2.1 Age Requirement

2.2 Registration Requirements

To create an account you must:

• Provide complete, truthful, and accurate personal information.
• Provide a valid email address and an active mobile number.
• Create only one account — multiple accounts by the same person are strictly prohibited.
• Submit identity and age verification documents when requested.

2.3 Single Account Policy

Only one account is permitted per person, household, household address, device, or IP address. If bonus abuse or fraudulent activity is carried out through multiple accounts, all associated accounts will be permanently closed.

It is your responsibility to keep your account password and login details completely confidential. You are fully responsible for all activity carried out through your account, even in the event of unauthorised access by a third party.

• Never share your password with anyone else.
• If you believe your account has been accessed without authorisation, notify us immediately via live chat.
• Make sure to log out after logging in on a public or shared device.
• pkluck will not be liable for any loss resulting from third-party access to your account.

4.1 Deposit Policy

All deposits must be made from a payment account registered in your own name. Deposits through third parties are not accepted. Once a deposit is successfully processed it will be added to your account.

4.2 Withdrawal Policy

Before submitting a withdrawal request, make sure your account is fully verified. Withdrawals are only possible to the same payment method used for the deposit. The original deposited amount can only be withdrawn after the applicable wagering requirements have been met.

4.3 Fraudulent Transactions

5.1 Welcome Bonus

New members have the opportunity to receive a 200% bonus on their first deposit, up to ৳15,000. For example, depositing ৳1,000 gives a bonus of ৳2,000, making the total balance ৳3,000.

5.2 Wagering Requirements

5.3 General Bonus Rules

• Bonus offers apply only to eligible accounts.
• A bonus offer may be used only once per person or account.
• If bonus abuse is found, pkluck reserves the right to cancel the bonus.
• The validity of a bonus is limited to the time period stated in the relevant offer.
• pkluck reserves the right to modify or discontinue any bonus offer at any time.

5.4 VIP Program

Regular members have the opportunity to participate in the pkluck VIP Program. There are four tiers:

• Bronze — Weekly cashback up to 0.3%
• Silver — Weekly cashback up to 0.6%
• Gold — Weekly cashback up to 0.9%
• Platinum — Weekly cashback up to 1.2%

There is an opportunity to advance to a higher tier based on regular gaming activity.

The following general rules apply when playing games on the pkluck platform:

• Each game has its own rules. Read the relevant game rules before you start playing.
• Results caused by software errors or technical problems may be voided.
• pkluck is not liable for any loss caused by technical issues from a game provider.
• If a game is interrupted mid-round due to an internet disconnection, the result of that round will be determined according to the server's record.
• The use of bots, automation software, or any artificial technique is strictly prohibited.

6.1 Fair Play Guarantee

pkluck ensures fair play on a safe and reliable platform. The results of all games are based on an RNG (Random Number Generator) and are not artificially altered in favour of any party.

The following activities are strictly prohibited on the pkluck platform. Engaging in any of these activities will result in permanent account closure:

• Opening or using multiple accounts.
• Money laundering or illegal financial activity.
• Bonus abuse or exploiting loopholes in the system.
• Harassing or offensive behaviour toward other users.
• Interfering with the platform's security systems or attempting to hack.
• Using a false identity or the identity of another person.
• Using third-party payment methods.
• Spreading false or misleading information about pkluck.

All content on the pkluck website — logos, designs, content, software, graphics, and code — is under the sole ownership of pkluck or covered by a valid licence.

• No content may be reproduced, distributed, or used without prior written permission from pkluck.
• Limited access is permitted for personal, non-commercial use.
• The intellectual property of game providers remains under their respective ownership.

The protection of your personal information is extremely important to us. We keep your information secure using SSL encryption and modern security measures.

To learn more about how your information is collected, stored, and used, please read our Privacy Policy. By registering, you are considered to have automatically accepted our Privacy Policy.

pkluck is committed to providing the highest standard of safe and reliable service. However, pkluck will not be liable in the following situations:

• Loss caused by internet service interruption or technical problems.
• Issues arising from errors by a third-party game provider.
• Financial loss caused by your own negligence or mistake.
• Unforeseen events or force majeure circumstances.
• Loss caused by viruses or malware on your device.

In any circumstances, pkluck's total liability will not exceed your current account balance.

11.1 Closure by pkluck

pkluck may suspend or close an account at any time without prior notice in the following cases:

• If evidence of a breach of these terms is found.
• If fraud or money laundering is suspected.
• If the account was registered with false information.
• If the account has been inactive for a long period.

11.2 Voluntary Closure

You may request closure of your account at any time through our live chat. Any valid balance will be given the opportunity to be withdrawn before the account is closed, subject to wagering requirements being met.

In the event of any dispute or complaint, the following process will be followed:

1. Step 1: Notify our support team directly via live chat. Most issues can be resolved quickly this way.
2. Step 2: If the issue is not resolved via live chat, submit a detailed complaint by email.
3. Step 3: Our relevant department will contact you within the designated timeframe.

pkluck believes in responsible gaming. We encourage all our users to follow the principles below:

• Play games for entertainment purposes only — not as a source of income.
• Do not bet beyond your means.
• Avoid placing more bets in an attempt to recover money that has been lost.
• If you experience signs of gaming addiction, seek help immediately.

You may set deposit limits, betting limits, or a temporary break for yourself at any time. Visit our Responsible Gaming page for more details. For persons aged 21 and above only.

pkluck reserves the right to modify or update these terms at any time. When changes are made:

• The updated date on this page will be changed.
• For significant changes, users may be notified by email or via a notice on the site.
• Continued use of the site after changes will be considered acceptance of the new terms.

It is therefore advised to visit this page regularly to stay updated on the latest terms.

For any questions or comments regarding these terms, please contact us:

• Live Chat: Available 24/7 in Bengali
• Email: [email protected]

Our support team is always ready to assist you.